If something about our site or the way your request was passed along bothers you, tell us. Call (915) 555-0184 or use the contact page, and include your name, how to reach you, the date of your request and what went wrong. We will look into it and may contact you for more detail.

If your complaint is about a roofer you were put in touch with, let us know as well. We can't settle disputes between you and a roofer, change its prices or enforce its contract, because that agreement is between the two of you. What we can do is review the complaint and decide whether to keep sending requests to that business.

Some problems belong with an outside agency:

• Complaints about a roofer's business practices, including deductible offers, go to the Texas Attorney General's Consumer Protection Division.
• Questions about an insurance policy, a claim or an adjuster go to the Texas Department of Insurance.
• Permit questions inside El Paso city limits go to the City's Planning & Inspections Department, One Stop Shop, 811 Texas Ave., (915) 212-0104.

Raising a complaint with us never stops you from going to any of these agencies, a court or a lawyer.